Agent trend
How the selected agents perform across all months (spans full history, ignores date filter)
Agent performance over time
Each period broken down — dialled, connected, connection rate, engagement rate
Calls over time
Daily volume with connection and engagement rates overlaid
Best hour to call
Connection rate by hour of day
Does retrying help?
Connection rate by attempt number
Per-agent performance
Every agent for the current selection, across manual + API calls
Billing summary
₹2.75 per pulse-minute (each call rounded up to next 0.5 min) + ₹20,000 flat/month
Billing by month
Usage + flat support, per month, for the current selection
Billing by agent
Usage cost per agent (₹20k flat is account-level, not split per agent)
Per-agent usage by month
Pick agent(s) in the filter above to compare. Toggle what the chart shows.
Per-agent monthly breakdown
Every agent, month by month — calls, minutes, and pulse minutes
Export data to CSV
Downloads from your stored database (fast, no timeouts). Uses the filters above. Pick your columns below.
Upload a Hunar export (CSV)
Adds calls straight into the dashboard database. Same rules as the import: skips SCHEDULED rows, computes pulse minutes, updates existing calls (no duplicates).