Delhivery Voice Analytics Hunar agents · performance & billing
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Billing

₹2.75 per pulse-minute (each call rounded up to next 0.5 min) + ₹20,000 flat/month

Billing by agent

Usage cost per agent for the current selection (₹20k flat is account-level, not split)

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Agent trend by month

Combined trend for the selected agents (all agents if none picked)

Monthly breakdown

Each month: dialled, connected, connection rate, engaged, engagement rate

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Calls over time

Daily volume with connection and engagement rates overlaid

Best hour to call

Connection rate by hour of day

Does retrying help?

Connection rate by attempt number

Call outcomes

What the agents captured on connected calls (from result data)

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Per-agent performance

Every agent, across manual campaigns and API calls combined

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